Shipping and free returns in Canada

Free shipping on orders $200+

60-day Free returns and exchanges

Find the perfect size 

 

Free shipping in Canada


Shipping is free in Canada for orders of $200 or more


With every purchase of $200 or more, shipping is free everywhere in Canada.

For orders under $200 within Canada or for orders shipped outside Canada, shipping fees are calculated at checkout based on the volume and weight of the order as well as geographic location.

For shipping outside of Canada, please note that custom fees may be required upon delivery of the package. These additional costs are out of our control.

 

Shipping times


IN-STOCK ITEMS - Your order will be shipped within 1 to 3 business days from the date of purchase. Delivery times may vary depending on the carrier, the season, the geographic location and the delivery method selected.

PRE-ORDER ITEMS - Some of our products can be pre-ordered only, which means you pay before we make the item. If this is the case, you will see the “Pre-order” button on the product page (as opposed to the regular “Add to cart” button). The estimated shipping times are indicated under the "Pre-order" button for each pre-order product.

Delivery times may vary depending on the carrier, the season, the geographic location and the delivery method selected.

 

Free returns and exchanges in Canada 


60-day easy and free returns in Canada

Gaia & Dubos offers free returns in Canada on clothing and pyjamas* for up to 60 days following the date of purchase.A downloadable Canada Post return label is included for free with every order shipped to Canada.

See our exchange and refund policy.


To get an exchange or a refund in Canada

👉 Fill out this return formYou will get access to your Canada post pre-paid return label and shipping instructions.

See our exchange and refund policy.

 

To get a refund for an order shipped outside of Canada

For returns mailed from outside of Canada, we do ask that you pay for the return shipping costs. We strongly recommend using an international carrier that offers a tracking number to avoid loss, delays or damage.

Please note that Gaia & Dubos does not offer exchanges for orders shipped outside Canada. We invite you to place a new order to get the replacement items.

Fill out this return from.You will get access to the instructions regarding how to ship your package back to us with the carrier of your choice. Returns outside of Canada are at the purchaser’s cost.

See our exchange and refund policy below.

 

Refund and exchange conditions

  1. Clothing and pyjamas you wish to return for an exchange or a refund must be shipped back to Gaia & Dubos within 60 days following the date of purchase.
  2. Only clothes and pyjamas can be exchanged or refunded.
  3. Accessories cannot be exchanged or refunded. These products are new and guaranteed to be defect-free. If they were delivered with any defect or damage, we will exchange them with no additional cost within 10 days of delivery. Write us to info@gaiaetdubos.com in the event you received any damaged items.
  4. On-sale items that include the mention "Sales are final" cannot be exchanged or refunded.
  5. Gift cards cannot be refunded.
  6. Only one Canada post pre-paid return label is provided with every order shipped in Canada. For any additional returns for a same order, shipping fees are the responsibility of the client.
  7. Any shipping fees you may have paid for an order cannot be refunded.
  8. Items that are returned for an exchange or a refund must not have been worn, soiled, washed or altered in any way.
  9. Gaia & Dubos will proceed with your exchange or refund once your return package has been delivered to our fulfilment centre. For returns within Canada, you can track your package in real time on the Canada Post website with the tracking number provided with the return label.
  10. For refunds, you will get a refund on the same payment method you used to complete your order. You will receive an email notification once the refund is issued. It may take 1 to 5 business days before the refund transaction appears on your bank statement.
  11. Exchanges are only possible from within Canada.
  12. FOR ORDERS SHIPPED OUTSIDE OF CANADA: Shipping fees for returns coming from outside of Canada are the responsibility of the client. You must mail your return package within 60 days from the date of purchase. Gaia & Dubos does not offer exchanges on orders shipped outside of Canada. We ask you to place a new order to receive the replacement items.

 

Find the perfect size

Gaia & Dubos created a simple and clear guide to help you take your measurements and determine the perfect size for you

View our size guide for women.

View our size guide for men.

 

For more information about our products, care or the choice of the perfect size for your unique body type, visit our FAQ page.


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