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Shipping and free returns in Canada
Free shipping in Canada
Shipping is free in Canada for orders of $200 or more
With every purchase of $200 or more, shipping is free everywhere in Canada.
For orders under $200 within Canada or for orders shipped outside Canada, shipping fees are calculated at checkout based on the volume and weight of the order as well as geographic location.
For shipping outside of Canada, please note that custom fees may be required upon delivery of the package. These additional costs are out of our control.
Free returns and exchanges in Canada
60-day easy and free returns in Canada
Gaia & Dubos offers free returns in Canada on clothing and pyjamas* for up to 60 days following the date of purchase.A downloadable Canada Post return label is included for free with every order shipped to Canada.
To get an exchange or a refund in Canada
👉 Fill out this return form. You will get access to your Canada post pre-paid return label and shipping instructions.
Gaia & Dubos is unable to offer returns or exchanges for orders shipped outside Canada. All sales are final for orders shipped outside of Canada.
Refund and exchange conditions
- Returns are only possible from within Canada.
- Clothing and pyjamas you wish to return for an exchange or a refund must be shipped back to Gaia & Dubos within 60 days following the date of purchase.
- Only clothes and pyjamas can be exchanged or refunded.
- Accessories cannot be exchanged or refunded. These products are new and guaranteed to be defect-free. If they were delivered with any defect or damage, we will exchange them with no additional cost within 10 days of delivery. Write us to firstname.lastname@example.org in the event you received any damaged items.
- On-sale items that include the mention "Sales are final" cannot be exchanged or refunded.
- Gift cards cannot be refunded.
- Only one Canada post pre-paid return label is provided with every order shipped in Canada. For any additional returns for a same order, shipping fees are the responsibility of the client.
- Any shipping fees you may have paid for an order cannot be refunded.
- Items that are returned for an exchange or a refund must not have been worn, soiled, washed or altered in any way.
- Gaia & Dubos will proceed with your exchange or refund 1-4 business days after your return package has been delivered to our fulfilment centre. You can track your package in real time on the Canada Post website with the tracking number provided with the return label.
- For refunds, you will get a refund on the same payment method you used to complete your order. You will receive an email notification once the refund is issued. It may take 1 to 5 business days before the refund transaction appears on your bank statement.
- FOR ORDERS SHIPPED OUTSIDE OF CANADA: All sales are final.
Find the perfect size
Gaia & Dubos created a simple and clear guide to help you take your measurements and determine the perfect size for you
For more information about our products, care instructions or the choice of the perfect size for your unique body type, visit our FAQ page.